We offer limited warranties on all of our products. The specific period of the limited warranty ranges from 1 year to 5 years dependent on the product item.
The limited warranty period for the each item is available on request, and is also indicated against each item displayed on the B2B site.
Please note the terms and conditions of the warranty as indicate below:
1) The warranty covers faulty workmanship and /or faulty component parts.
2) All faulty product that is still under its respective warranty period will be repaired and replace free of charge.
3) Accidental / purposeful or Airline damage and or deterioration due to fair Wear and Tear is not covered by this warranty.
4) Kindly note that in common with every luggage manufacturer, we take no responsibility for damage due to mishandling in transit.
5) After travel all luggage should be inspected by the customer and in the event of any damage, immediately lodge a claim with the carrier.
6) Customer must retain their payment voucher / receipt as proof of date of purchase. However, if purchased through the online store of Max Cowell, the proof of purchase is recorded against the customer.
7) This warranty only extends to the original purchaser of the product and therefore it is not transferable should the product be sold by the customer.
If you should have a product issue and have the view that the items fall within the parameters of the warranty as indicated above, you can contact us on 041 486 2210 or alternatively send an email to our holding company info@maxcowell.co.za. Please include all your contact details in the email. We will then be in touch with you regarding the process that needs to be followed.
This occurs when zippers get damaged, stitching comes undone or retractable wheel arms stop functioning for example. Any damage to your bag that is a result of a manufacturing issue will be covered by the supplier's guarantee.
Unfortunately, our bags are not guaranteed against airline damage - structural damage or marking. However, it is the airline's responsibility to reimburse you or repair your article if there is damage to your baggage. This needs to be done within 7 days of your landing and taken up directly with the airline involved.
Finally, we will always do our best to help out. Should you have any damaged goods that need repair we would be happy to fix your luggage for a nominal fee that will be charged for this if your luggage falls out of the guarantee period.
